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Month: June 2022

The Coffee Club Switches To E-Menu on Touch Screen Tablets

Posted on by Anita Kuo

The Coffee Club Cambodia is has introduced e-menu tablets at its stores since June 2022.

The e-menu tablets will bring The Coffee Club forward with digital solutions that will help reduce the costs, complexity and time and resources required to update and execute paper-based menus, but it will also ultimately give a better experience to the customers.

The menu on touch screen can be amended online remotely with a few clicks and has the capacity to include product information in a simpler way as opposed to paper menus. More importantly, the e-menu tablet adaptation enables quicker turnaround from changing food menus, introducing limited time offers, quicker price adjustments to products, benefitting customers with a seamless and more user friendly dining experience.

MOU Signing Ceremony Between Chip Mong Retail and EFG

Posted on by Anita Kuo

Chip Mong Retail and EFG (Express Food Group)Co., Ltd. announced today that they have signed an agreement to bring three much loved food brands – The Pizza Company, Dairy Queen, and Krispy Kreme, to Chip Mong premier malls in Sen Sok and Mean Chey.

This November 2022, The Pizza Company, Cambodia’s number one pizza brand, will become a key anchor tenant with a unique branded food court format in both malls. The much loved pizza brand will be joined by the ever-popular Dairy Queen (DQ) and Krispy Kreme, the doughnut and coffee brand. The branded food court will be available for dine-in, takeaway, or delivery via EFG’s dedicated delivery and pick-up App -Hungry? (get.hungryapp.asia).

Martin Darby, Managing Director of EFG Group (an RMA Group Company) spoke of his excitement of the prospect of the branded food courts in Chip Mong Malls. “We have worked with Chip Mong Retail across our businesses for a number of years. We are delighted to now take this partnership to the next level with the establishment of two exciting branded food courts within Chip Mong Malls anchored, by Cambodia’s #1 pizza brand –The Pizza Company”.

About EFG (Express Food Group) 

About EFG (Express Food Group) Headquartered in Bangkok, Thailand, EFG Group employs over 1,300 people and has an operational presence in3 countries -Cambodia, Myanmar and Laos.EFG is the partner of choice for leading food & beverage brands in Southeast Asia including Minor Food International & Food Passion Group -and for North American brands –International Dairy Queen, Krispy Kreme and Texas (Church’s)Chicken where EFG is the franchisee for Laos. In 2020/21 EFG launched her own brands Hungry? (get.hungryapp.asia) an ecommerce delivery business and Eat Together 一起吃a Chinese virtual brand serviced by a ghost kitchen. In April 2022 EFG launched a popular Khmer food virtual brand “Bay Phum”. In 2021, EFG Cambodia was awarded Best Company to Work for in Asia by HR Asia.

The Pizza Company Myanmar Held Pizza Pals Activity

Posted on by Anita Kuo

Yangon, June 19th, 2022 – The Pizza Company of EFG Myanmar organized Pizza Pals at Yangon and Mandalay TPC stores on the special occasion of Father’s Day. The activity was joined by 44 children, with an average of 12 children at each branch, including Junction Square & Dagon Center and Mandalay. The activities were age friendly and included learning how to make pizzas and acquiring the basic knowledge of pizzas and The Pizza Company brand.

EFG Myanmar is committed to continuously bring joy and happiness to their customers and the local communities.

Paragon School Visit Krispy Kreme Factory

Posted on by Anita Kuo

Phnom Penh, June 17th, 2022 – Paragon School arranged a visit for their students to the Krispy Kreme Factory. 16 students, one parent chaperone and four assistant teachers went on the field trip.

Students were shown the machinery used in the daily preparation of hundreds of doughnuts. All attendants were provided food safety and hygiene gear, along with a set of factory regulations to follow while on the premises. Students learned about food safety, making doughnuts, frosting them and finally enjoying them along with some hot dogs prepared by the staff.

SMT and EFG Laos Sign Agreement to Open ISO22000 Cold Chain Facility in Laos

Posted on by Anita Kuo

Vientiane, June 17th, 2022 – EFG (Express Food Group), Lao’s leading F&B operator, and SMT, Lao’s leading warehouse and logistics business signed a long term agreement today. This new agreement will see all EFG’s cold chain warehousing move to a new purpose built facility currently under construction in Vientiane. The new facility is being constructed to ISO22000 certified standards providing state of the art storage for EFG’s international portfolio of brands which include Dairy Queen (DQ), Swensen’s, Texas Chicken and The Pizza Company. EFG operates The Pizza Company, Lao’s #1 pizza brand. This much-loved brand, created by Minor Food Group in 2000 specialises in innovative pizzas, with chunky, wholesome, richer toppings than most western style pizzas. The Pizza Company has defined what pizza means for Lao consumers and with approaching 10 restaurants in Vientiane and Pakse, EFG is a significant franchisee of Minor Food Group.

EFG Lao’s other F&B brands include DQ®, Swensen’s and Texas Chicken. 

SMT is a company registered in Lao PDR, providing a full range of land, air, sea, and multimodal logistics mainly project cargoes, heavy equipment & machinery, warehousing and home removals to and from Lao P.D.R. Since, its inception in 1990. SMT has grown substantially, thanks to the support of our network business partners and our clients worldwide, the volume of cargo handled by SMT has consecutively increase year-by-year. 

Today is a new step for SMT to sign a long term agreement with EFG who is a well-known and recognized worldwide company to provide a services for cold storage warehouse and distribution throughout Vientiane and other province in Lao PDR. SMT assure and promise to provide its best services to EFG in order to continue a long terms business cooperation in the future.

Martin Darby, Managing Director of EFG Group “welcomed” the partnership with SMT stating that he was “pleased with the progress of the construction of the new purpose built facility which will be completed to ISO22000 international standards ’. 

About EFG – Express Food Group.
Headquartered in Bangkok, Thailand, EFG Group employs over 1,300 people and has an operational presence in 3 countries – Cambodia, Myanmar and Laos. EFG is the partner of choice for leading food & beverage brands in Southeast Asia including Minor Food International & Food Passion Group – and for North American brands – International Dairy Queen, Krispy Kreme and Texas (Church’s) Chicken) where EFG is the franchisee for Laos. In 2020/21 EFG launched her own brands Hungry? (get.hungryapp.asia) an ecommerce delivery business and Eat Together 一起吃 a Chinese virtual brand serviced by a ghost kitchen. In April 2022 EFG launched a popular Khmer food virtual brand “Bay Phum”. In 2021, EFG was awarded Best Company to Work for in Asia by HR Asia.

Paragon School Visit Krispy Kreme Factory

Posted on by Anita Kuo

Phnom Penh, June 17th, 2022 – Paragon School arranged a visit for their students to the Krispy Kreme Factory. 16 students,one parent chaperone and four assistant teachers went on the field trip.

Students were shown the machinery used in the daily preparation of hundreds of doughnuts. All attendants were provided food safety and hygiene gear, along with a set of factory regulations to follow while on the premises. Students learned about food safety, making doughnuts, frosting them and finally enjoying them along with some hot dogs prepared by the staff.

EFG UNVEILS NEW CALL CENTER, DOUBLES CUSTOMER SERVICE CAPABILITY AS IT EXPANDS OPERATIONS

Posted on by Anita Kuo

Phnom Penh, June , 2022 – EFG (Express Food Group) Co. Ltd. has officially unveiled today a brand new and bigger call center located at the 2nd Floor of The Pizza Company Choam Chao, along Russian Blvd., Phnom Pehn, Cambodia. At 200 square foot, this new facility will double EFG’s customer service capabilities and provides a more vibrant office space for its staff, effectively boosting both its customer and employee experiences as it expands its operations serving phone, online and mobile app delivery ordering.

[In Photo from L-R] Mr. Nicolas Martin – General Manager, HungryApp; Mr. Virak Tep, General Manager, EFG Cambodia, and Mr. Martin Darby – Managing Director, EFG Group

Open daily from 8am to 11pm, 7 days a week, the new call center boasts a spacious modern design which includes meetings rooms, whiteboards, a kitchen pantry, a playroom where staff can recharge and a seating capacity of 50 while providing employees the tools and trainings they need to deliver top-notch customer service. Commenting on this, Martin Darby, Managing Director of EFG Group said, “Our employees are our most important asset and in order to provide the best customer service to our customers, it is only right and proper that we provide our call centre team with a working environment that caters to their needs and truly supports their professional development and growth.”

Named as the “Best Employee to Work for in Asia in 2021” by HR Asia, this new call center demonstrates EFG’s commitment to provide the best employee experience while integrating the Dolphin Program across all its functions. Dolphin is EFG’s internal employee management program that looks after its employee welfare and wellbeing.

[In Photo] EFG call center representatives

About EFG (Express Food Group)

Headquartered in Bangkok, Thailand, EFG Group employs over 1,300 people and has an operational presence in 3 countries – Cambodia, Myanmar and Laos. EFG is the partner of choice for leading food & beverage brands in Southeast Asia including Minor Food International & Food Passion Group – and for North American brands – International Dairy Queen, Krispy Kreme and Texas (Church’s) Chicken where EFG is the franchisee for Laos. In 2020/21 EFG launched her own brands Hungry? (get.hungryapp.asia) an ecommerce delivery business and Eat Together 一起吃 a Chinese virtual brand serviced by a cloud kitchen. In 2021, EFG Cambodia was awarded Best Company to Work for in Asia by HR Asia.