Phnom Penh, Cambodia – September 21, 2023 – Express Food Group (EFG) Cambodia – true to its vision of leading the local F&B business with trusted brands, service, and standards excellence, announced the official opening of a new Quality Assurance (QA) and Training Centre in a purpose-built facility in Mao Tse Tung Boulevard Phnom Penh. Led by a dedicated experienced team of QA and Training Managers, the facility can accommodate up to 50 students or can be divided into smaller groups with space for role play, breakout sessions and smart phone technology tools.
The EFG QA & Training Centre will focus on three goals:
1. To ensure that all employees have the required knowledge and skillset to lead the F&B market and continue to surpass franchiser’s rigorous standard operating procedures.
2. To keep employees up to date on the latest food and safety regulations, best practices, and access to smart phone technology and automated learning management system (LMS)
3. To continuously improve customer service and employee satisfaction.
“We are very excited to officially open our first ever QA & Training Centre in Phnom Penh,” said Mr. Rey Elardo Naputo, General Manager (EFG QA & Training Support Services). “This center is a testament to our commitment to providing our employees and franchisers with world class training facilities and resources so that we can deliver the best possible customer service for all our 120 locations and brands.”
Mr. Naputo, a member of the Chartered Quality Institute as Practitioner (PCQI), a professional body for experts in improving product, project, and service quality, will lead the center. He will be supported by Mr. Koh Samrach as Training Manager. Mr. Koh Samrach is a seasoned Training Manager with more than a decade of experience under his belt.
“In EFG we believe that our employees are our most important asset, and we are committed to investing in their development,” said Mr. Martin Darby, Managing Director of EFG. “Our new QA & Training Centre will help us to ensure that our employees have the knowledge and skills they need to provide our customers with the best possible experience.”
About EFG (Express Food Group)
Headquartered in Bangkok, Thailand, Express Food Group (EFG) employs over 2,000 people and has an operational presence in three countries – Cambodia, Laos, and Myanmar.
EFG is the partner of choice for leading food & beverage brands in Southeast Asia including Minor Food International, Thai Food Passion Group and Kamu Kamu. Also, for North American brands, including International Dairy Queen, Krispy Kreme, and Texas (Church’s) Chicken where EFG is franchisee for Laos and Australian brands The Coffee Club and Boost Juice.
In December 2020 EFG launched her own delivery e-commerce business Hungry supported by virtual brands – Eat Together (Chinese Cuisine), Bay Phum (Khmer Cuisine) & So Bento (Asian fusion cuisine) all prepared in a central kitchen. Hungry has over 300,000 customers and in late September 2023 will update the App platform to include a new customer interface and driver support App, allowing real time tracking and guaranteed delivery times.
For the first time in 2021, and then for the second year running in 2022, EFG Cambodia was awarded Best Company to Work for in Asia by HR Magazine.
EFG is majority owned by RMA Group, with minority holdings by Lombard Asia Investments (Thai Private Equity) and local shareholder partners in Laos and Myanmar.
The history of the business, and its mission today, is defined by a commitment to understand customers’ needs and bring them an exciting, evolving portfolio of restaurant and kiosk brands with innovative Instagram new food and beverage products. The business is run operationally from offices in Phnom Penh Cambodia & local markets.
In Cambodia, EFG is a joint venture partner of Newrest, Cambodia’s only airport food and beverage operator with operations in three airports. In Laos, EFG operates airport retail direct with a limited presence in Watty International Airport, Vientiane.
In Singapore, RMA Group, EFG’s parent company operates franchisees for Subway under Palms Food International Pte Ltd Singapore.