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RMAC Conducts Training for First Level Leaders
August 2nd, 2019 Phnom Penh – A key component of building up employees into skilled leaders is effective training. RMAC conducted the 2nd batch of the ‘First Level Leaders’ training program at the Sunway Hotel, guiding employees into becoming high-performance managers.
The 16-hour training was attended by 23 store managers, area coaches, and supervisors from Krispy Kreme and TPC.
Chat Sophiep, an accomplished management consultant, trainer and coach consulted by RMAC since last year, led the program. Holding over 20 years of experience in HR and corporate management positions, Chat guided RMAC employees through 3 key topics: solving customer complaints, building a happy team, and management walk.
Theory and practical lessons involving case studies were brought into the training room. This allowed employees to reflect and come up with realistic solutions to case study problems; many amazing solutions were brought forth that day that followed modern customer service trends.
The end result? Employees left with practical tools for becoming a mindful leader and effective communicator.