Job Details
Seniority Level: Middle Management
Industry: Food & Beverages
Employment Type: Full-time
Job Functions: Middle Management
HR Responsibilities
- Lead and develop members of your team utilizing the tools and processes developed by HR.
- Ensure that the leadership and development of the people in your team/s is given sufficient time and focus.
- Proactively act as coach and mentor to your team to enable them to improve their skills and knowledge.
- Identify and resolve employee/team problems and conflict.
- Support in the recruitment of suitable people for your team and the company as a whole.
HR Responsibilities
- Act as a ‘subject matter expert’ in your area of expertise, sharing that knowledge with your team and colleagues.
- Ensure you continue to develop your knowledge and expertise through your own ‘personal career development’ and utilizing training and development offered by the company.
Act as an advocate for the company, promoting it internally and externally. This includes creating and managing any social media to ‘share, like and comment’ on the company’s published content.”
Functional Responsibilities
Leading
- Place customer needs as number one priority, resolving conflicts or complaints in a timely and professional manner thereby ensuring protection of the assigned brand’s market image
- Act as a role model for the store staff, recruiting, motivating and coaching them constructively in areas requiring further development and ensuring they respond with a sense of urgency to customer needs
- Ensures corrective and/or follow-up action is taken and on-going training needs are met in a timely manner
- Resolves staff issues sensitively, professionally and in accordance with company’s corporate values and processes, ensuring a win-win conclusion is achieved by all
Planning
- Projects future sales figures, taking into account external factors (e.g. holidays, local events, or competitor’s marketing initiatives, and the like) that may positively or negatively impact staffing and stock requirements
- Ensures appropriate staff, product stock and supply levels are maintained thereby, optimizing productivity and minimizing wastage and overtime
Organizing
- Deploys staff appropriately to various positions within restaurant operations, taking into account their strengths and development needs and ensuring customer service is optimized.
Controlling
- Monitors and controls customer service and product quality by conducting “management walk” during each shift
- Maintains physical environment of restaurant, ensuring cleanliness and sanitary both inside and outside of store premise
- Conducts preventive maintenance, cleaning and testing of restaurant equipment, ensuring all safety and operating standards are adhered to and that productivity of equipment is maximized
- Ensures staff understand and maintain appropriate food safety standards and handling procedures
- Conducts point of sale opening and closing activities, ensuring POS initialization, cash set-up procedures and registers reconciliations are conducted accurately and in a timely fashion
- Conducts closing inventories, ensuring accurate records are retained on the appropriate forms
- Ensures restaurant operations are running efficiently by conducting regular waste counts, meal and yield counts, monitoring and calculating time cards, conducting security checks and taking corrective action as required while documenting specific action plans
- Completing operating checklists as required
- Managing all restaurant systems to maximize customers’ experience of the restaurant brand’s products and service
- Performs other functions related to managing and those, which may be assigned from time to time
Financial Responsibilities
- Sales target (as per company approved budget)
- Mystery Customer – 97% and above rating
- QSC (Quality, Service, Cleanliness) – 90% and above rating
Internal / External Interactions:
Internal
- Restaurant employees
- AC/HOB/Operation Team
- Finance Team/HR Team
External
- Restaurant customers at all levels
- Suppliers, service providers and sub-contractors (e.g. delivery persons, plumbers, electricians, etc)
- Community interest groups
- Mall/Department Store/Building administration/management
- Prospective employees
Essential Qualities
- Team Work
- Flexibility
- Problem Solving
- Mentoring, Coaching & Performance Management
Education / Certification
- Diploma or Bachelor’s Degree is required. Exceptions would be made for those promoted from within and who have shown their capabilities through performance
- Hospitality or retail experience in customer service role
Knowledge, skills and experiences
- Achieving results
- Resilience
- Communication
- Strategic thinking
Travel Requirement
Phone
+855 17 888 349
Email
